Tuesday, April 10, 2007

Defect in the Canon EOS 20D battery pack

The whole process took about 10 working days no more.

My Canon EOS 20D is one of the early model and used to suffer from the well documented (see canon website) battery pack problem where after about 150 to 200 pictures the battery charge goes down to half and die pretty soon after (that is with 2 batteries by the way). It is due to a defective part in the battery pack fixed at no charge by Canon UK. I can now take more than 200 pictures on one charge.

Except that it is very hard to get through them (have to go through their lengthy automated answering system and then customer care), the service was very good and the whole process took about 10 working days no more. I even got a warranty for the work they have done.

Great service from Canon UK.

Thanks a lot guys.

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